Privacy Policy

1. Introduction

Go MD USA ("Go MD USA," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at gomdcare.com, interact with our services, or engage with our team.

Go MD USA is a healthcare services organization providing remote patient monitoring, chronic care management, remote therapeutic monitoring, and related care coordination services to healthcare providers and their patients across the United States.

2. Information We Collect

Information you provide to us directly: When you contact us, request a discovery call, fill out a form, or otherwise communicate with us, we collect information such as your full name, business name, professional title, practice type, email address, phone number, mailing address, NPI number (if provided), and any additional information you choose to share with us.

Information collected automatically: When you visit our website, we automatically collect certain information about your device and browsing activity, including your IP address, browser type and version, operating system, referring website, pages visited, time spent on pages, links clicked, and approximate geographic location based on IP address. We collect this information through cookies, web beacons, and similar tracking technologies.

Protected Health Information (PHI): In the course of providing services to our healthcare provider partners, Go MD USA may receive, store, and process Protected Health Information as defined under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"). All PHI is handled in accordance with HIPAA, the HITECH Act, applicable state laws, and the terms of the Business Associate Agreement executed between Go MD USA and each provider partner.

3. How We Use Your Information

We use the information we collect to respond to your inquiries and provide requested information about our services, schedule discovery calls and coordinate with your team, deliver remote patient monitoring and care coordination services, generate clinical reports for provider partners, process billing and reimbursement, improve our website and service offerings, send service-related communications and educational content, comply with legal obligations and protect our legal rights, and prevent fraud and ensure platform security.

4. How We Share Your Information

Go MD USA does not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share information with the following parties under appropriate safeguards: our provider partners and their authorized staff, in connection with patient care coordination; service providers and vendors who help us operate our business, such as cloud hosting providers, billing platforms, communications platforms, and analytics services, all of whom are contractually bound to protect your information; healthcare partners and clearinghouses, for billing and reimbursement purposes; legal and regulatory authorities, when required by law, subpoena, court order, or to protect our legal rights; and successors in interest, in the event of a merger, acquisition, financing, or sale of all or a portion of our business.

All third parties handling PHI on our behalf execute Business Associate Agreements with Go MD USA in compliance with HIPAA.

5. HIPAA Compliance

Go MD USA operates as a HIPAA-covered entity and/or business associate, depending on the specific service arrangement. We maintain administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and availability of Protected Health Information. These safeguards include encryption of PHI in transit and at rest, role-based access controls, workforce training, regular risk assessments, breach notification procedures, and Business Associate Agreements with all subcontractors handling PHI.

Patients and providers have rights under HIPAA, including the right to access PHI, request amendments, receive an accounting of disclosures, and file complaints. To exercise these rights, contact our Privacy Officer at the address listed below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, analyze website traffic, and improve user experience. You may disable cookies through your browser settings, though some website features may not function properly without them.

7. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. PHI is retained in accordance with HIPAA and applicable state law retention requirements. Inquiry and marketing data is typically retained for up to seven years from the date of last interaction.

8. Security

We implement reasonable administrative, technical, and physical security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we work continuously to maintain industry-standard protections.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will delete it promptly.

10. Your Rights

Depending on your state of residence, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict the use of your personal information. To exercise these rights, contact us using the information below. We will respond to verified requests in accordance with applicable law.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete personal information, the right to opt out of the sale or sharing of personal information (Go MD USA does not sell personal information), and the right to non-discrimination for exercising these rights.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated through our website or directly to provider partners as appropriate.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact: